Coaching for Stellar Customer Service Certificate Program

Service providers are only as effective as the leaders who develop, guide, recognize and share their commitment to stellar service.

Coaching for Stellar Service is not just coaching, it’s service coaching.  When service providers are aligned with their leaders and working toward a shared goal, they work harder and become more loyal.  Coaches, in turn, find such a loyal, motivated workforce invigorating.  That win-win cycle provides return on your training investment over and again.

During the workshop, participants will participate in a variety of engaging individual and group activities, partner discussions, video demonstrations, role plays, and large-group discussions.  They have fun as they gain familiarity and confidence with the new concepts and skills.

WHO SHOULD ATTEND

All Employees                                          

PREREQUISITE

None

CERTIFICATE REQUIREMENTS

To qualify for this certificate, complete four workshops.  Options available to take courses individually, for further details contact coordinator.

OBJECTIVES

  • Reaching for Stellar Service
  • Developing Others for Stellar Service
  • Giving Constructive Feedback
  • Recognizing Others for Stellar Service

ADDITIONAL INFORMATION

Coaching for Stellar Customer Service Certificate Program

CONTACT THE COORDINATOR

David Lewis  david.lewis@sjcd.edu  281-542-2061