Q:  When will checks be processed?
A:  Student refunds and financial aid checks will be processed on June 26, 2008.

Q:  When can I expect to receive my check?
A:  We anticipate mailing both financial aid and student refund checks June 27, 2008.  We cannot release checks until 30 days after classes begin on the current term.

Q:  Where will you mail my check?
A:  Checks will be mailed to the address on file with the Enrollment Services Office.

Q:  What if my address is wrong?
A:  You must change your address with the Enrollment Services Office.

Q:  How will I know when you mail the checks?
A:  We will post a notice on the San Jac website at http://www.sanjac.edu/ when the checks are mailed.

Q: Will payments be made electronically?
A: We have been working on the electronic payment process and currently we are in the testing phase. If we are not satisfied with the results of our testing we will mail checks for the Summer term and continue to refine the electronic payment process for future payments. Once the electronic payment process is in place we will post a notice on the San Jac website – http://www.sanjac.edu/. Any electronic refunds will also generate an email to the students San Jac email address.

Q:  Can I get my check early?
A:  We are aware that there are many special circumstances; however, we are not able to process individual checks. Due to the volume of checks we are processing, we ask for your patience as we get your refund and financial aid checks to you as quickly as possible.  All checks will be mailed. Unfortunately, we can not make arrangements for you to pick up your check early as this will slow the process for everyone.

Q:  When you say “financial aid” check, what all does that include?
A:  Financial Aid checks include:  Federal financial aid related to Pell Grants, Supplemental Education Opportunity Grants, Stafford Loans – subsidized and unsubsidized, or Federal Academic Competitive Grants.

Q:  How do you determine the amount of my financial aid check?
A:  The amount can be a combination of any financial aid award.  From the total financial aid award, we subtract your tuition, fees, short-term loans, future dated installment amounts, bookstore charges, or other current amounts due to San Jac.

Q: What is a credit refund check?
A:  Credit refund checks are issued to you when your total amount due is less than the total non federal financial aid funds we received for you.  This may occur when you change or drop classes, or when Federal Financial aid covers part of your tuition and fees leaving some of the Texas grants remaining in your account.

Q:  How often are checks processed?
A:  Once the initial 30-day period from the start of classes has passed, federal financial aid checks are scheduled to be processed every Tuesday and Thursday. Credit refund checks are processed every Thursday.  This schedule will be adjusted for holidays and peak registration periods.

Q:  How can I find out the status of my check?
A:  Log onto SOS at http://www.sanjac.edu/ and view the Student Account Suite (SAS).  If you see the code “RTIV” your federal financial aid check has been processed.  If you see the code “RFCR” your credit refund check has been processed.

Q:  What if I need to stop payment on my check?
A:  We will honor your request to stop-payment on your check after July 17, 2008 so that we allow time for returned mail to process.

Q:  How is the Federal Stafford Loan disbursed?
A:  Complete the on-line application on the Texas Guaranteed Student Loans Corp. (TG) website.  Here is the way it will work after that:
• After we certify the loan request, TG will guarantee the loan and notify the lender.  This may take up to three days.
• After the disbursement date, the lender forwards the money to TG.
• TG will electronically transfer funds to San Jac.  This may take up to three days.
• San Jac will process checks for students within three days of receiving the funds.
• The process from your loan application to check disbursement from San Jac may take 7-10 days.